Risk of last-minute cancellation ‘chaos’ as UK holidaymakers hoard bookings

Consumers are booking stays at two or more hotels offering fully flexible cancellation, industry says

Many UK holidaymakers are booking stays at two or more hotels with a view to cancelling all but one at the 11th hour, prompting fears among accommodation businesses of last-minute cancellation “chaos”.

Avvio, a hotel technology provider, said its data showed that UK hotel cancellation rates were running at “scarily low” levels as consumers – some of whom would ideally like to travel abroad – hedged their bets and hoarded bookings.