Premier Inn took £226 from me even though there was no booking

It says there is nothing it can do and a ‘refund’ takes five to 10 working days

I’m trying to get my money back from Premier Inn. The hotel chain has taken £226 even though I have no reservation to show for it.

I tried to make a booking on 13 September but it didn’t go through, so I left the website. However, Premier Inn took the payment twice, meaning a total of £226 left my account. No booking was made, and this has been confirmed by the hotel chain.