Tui tells customers it has learned from flight delays and cancellations

Travel firm apologises for ‘distress’ caused by cancelled services as it seeks to regain holidaymakers’ confidence

The travel firm Tui has written to customers promising that it has learned from the delays and cancellations that ruined the May half-term holiday for many travellers, in an attempt to build confidence before the key summer bookings period.

The company apologised again for the disruption to plans, as it prepared to be questioned alongside other industry representatives on Tuesday by MPs on the Commons business select committee which is looking at flight cancellations and compensation.