Fake or not fake? Booking.com’s hotel or apartment was ‘a private house’

On arrival in Paris guests had to find alternative accommodation but a refund has been refused

I work for a community trust in east London and we have been trying to help a disabled woman who had a terrible experience after using Booking.com to book a hotel stay in Paris.

When she arrived at the property along with her sister-in-law in April, the door was answered by a woman who explained that the address was her own house – not a hotel or apartment.