UK watchdog vows to get tough with UK firms over stalled refunds

Complaints over cancelled holidays, weddings, and childcare provision stoke action but flights not included

Firms that are failing to give refunds to customers for cancelled weddings or holiday accommodation because of the Covid-19 pandemic could face court action from Britain’s competition watchdog.

The Competition and Markets Authority has recorded a rise in customer complaints about cancellations and refunds, which it said it would now investigate. It highlighted concerns that firms are refusing refunds or pressuring people to accept vouchers for holiday accommodation that can only be used during a more expensive period.